All items are made-to-order (unless otherwise noted) and will ship within 10 business days of receiving your payment. I ship using USPS. If you have any special shipping needs, please contact me to make special arrangements prior to placing your order.
If you are shipping internationally and would like me to add insurance to your package, please send me a note prior to placing your order so that we can make special arrangements. All items shipped outside of the US will be marked Merchandise on the Customs form. Any additional expenses for customs chargers are at the expense of the Buyer.
Custom and Reserved Listing Orders can sometimes take longer than 10 business days for shipping. This is dependent on the needs for the custom order and any arrangements needed - we will work out together.
My goal is for you to be happy and a satisfied customer. If you receive your order and you are not happy with your purchase, please contact me within 3 days of receipt of your item(s) with any and all problems or concerns you have. Provided the item(s) are in the original packaging, tags attached, clean and unused, with no odors... you can return your order within 7 days and receive a refund. Return shipping is the buyer's responsibility. If the error was on my part, Izy and Oly will refund your return shipping cost as well. Custom orders can not be returned.
if you are interested in exchanging an item you received for a different item (provided the items are in their original condition) you can return the order to me to exchange. The buyer will be responsible for shipping costs for returning the item as well as invoiced for the shipping of the exchanged item.
If you are sending your order as a gift, let me know... I would be happy to include a note from you!